Booking

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Joining your call

Our calls happen on Google Meet. If you're used to Zoom, the big difference is this: there's nothing to install. Meet runs right inside your web browser. Click the link, and you're there.

Before your call: 1 minute

  1. Open the link in Chrome, Edge, Safari or Firefox.
  2. Click "Allow" when it asks for your camera and mic.
  3. Turn your volume up and check you're not muted.
  4. Close Zoom and Teams. Only one app can use your camera.

Meet shows you a preview screen before you join. If you can see yourself there, you're all set.

Fix a problem

It won't use my camera or mic

  1. Look at the left end of the address bar (the lock or camera icon). Click it.
  2. Set Camera and Microphone to Allow.
  3. Reload the page.

Why: Zoom asks once when you install it. A browser asks each website separately, so Meet needs its own "yes".

Still blocked? Check your computer

  • Mac: System Settings → Privacy & Security → Camera, then Microphone. Turn on your browser. Quit and reopen the browser.
  • Windows: Settings → Privacy & security → Camera, then Microphone. Turn on "Let desktop apps access".

I can't hear anyone

  1. Turn your volume up (and check the browser tab isn't muted).
  2. In Meet, click ⋮ → Settings → Audio and pick the right speaker.
  3. Using AirPods or Bluetooth? Make sure they're connected before you join.

They can't hear me

  1. Is the mic button red? Click it to unmute.
  2. In Meet, click ⋮ → Settings → Audio and pick the right microphone.
  3. Still nothing? See camera and mic permissions.

My camera is black or "in use"

  1. Quit Zoom, Teams, FaceTime and other video apps. Only one can use the camera at a time.
  2. Close any other tab that has a video call open.
  3. Reload the Meet page.

It's slow, frozen or choppy

  1. Close extra tabs and apps. Video calls need your computer's full attention.
  2. Plug in your laptop. Battery saver slows video down.
  3. Still choppy? Turn your camera off for a moment. Audio needs much less.

My internet is weak

  1. Move closer to your Wi‑Fi router, or plug in a cable.
  2. Pause big downloads, backups and streaming on your network.
  3. On the go? Your phone's data often works better than café Wi‑Fi.

"Browser not supported"

  1. Update your browser. In Chrome: ⋮ → Help → About Google Chrome → Relaunch.
  2. Safari updates with your Mac: System Settings → General → Software Update.
  3. Quick fix: open the link in a different browser.

Joining from my phone

  1. Tap the Meet link in your invite.
  2. Your phone may ask you to get the free Google Meet app. It takes a few seconds.
  3. Allow the camera and microphone when asked.

Do I need a Google account?

No. Type your name, click "Ask to join", and we'll let you in.

I need a different time

Use the "Reschedule or cancel" link in your confirmation email. It takes a few seconds.